Error messages

The messages you will meet most often, with cause and way out.

Session and permissions

Message	Cause	What to do
Invalid credentials	Wrong email or password.	Retry; ask your administrator for a reset.
Operator inactive	Your operator is deactivated.	Have it activated in Operators.
Invalid / revoked session	The session lapsed or was revoked.	Sign in again.
You do not have permission for this action	The resource permission is missing.	Check My profile › Permissions.
Your scope does not allow this action on the resource	The resource is outside your hierarchy.	Ask someone at a higher level.
You cannot deactivate or delete the level you belong to	You are touching your own node.	Have a higher-level operator do it.
You cannot create or edit users outside your hierarchy	Operator outside your subtree.	Create it at your level or below.
You cannot grant permissions you do not have	Privilege escalation.	Get that permission granted to you first.
Your scope does not allow creating or editing this account / operation / profile	You hold the permission but not the level: accounts are created by global or client; operations and profiles by account level or above.	Ask a higher-level operator. The app already hides those buttons.

Forms

Message	Cause
There are invalid fields / Check N fields	Server-side validation. The block above lists each field.
Field is required	A required value is missing.
Field must be an integer	Amounts go in minor units, no commas or dots.
Too short / too long	Length out of range.
Invalid email	Email format.
Select at least one line	Account or operation with no business line.

Hierarchy and business lines

Message	What to check
The business line is not enabled on the account	Enable it on the account or pick another.
The business line does not match the operation / the account	The resource belongs to another line.
A client with that tax ID / a product with that code already exists	Duplicate within that scope.
You must select the account's client	The parent level is missing.

Profiles

Message	What to check
Cannot delete: the profile has codes assigned	Reassign the codes and retry.
A profile with that name already exists	Profile names are unique per account.
The device does not belong to the profile's account	Only devices of the same account and line can be enabled.
There are duplicate devices in the list	The authorised-devices list does not accept duplicates.
The product does not belong to the profile's account	Product from another account.
The consumption schedule is invalid	Review the calendar days/dates.

Users and codes

Message	What to check
A user with that ID number already exists	Duplicate within the account.
The code is already registered	Code value already used at that level.
That code already exists in an operation of the account	To raise it to account level, remove it from that operation.
That code already exists at account level	It cannot be repeated inside an operation.
The code must keep at least one profile (vending or EAS)	Leave at least one line with a profile.
The profile does not belong to the user's account	The profile belongs to another account: profiles are not shared across accounts.
The code is not a fingerprint code	Only FINGERPRINT supports enrolment.
The code already has the maximum number of fingerprints	Delete a finger to enrol another.
No valid fingerprint received	Clean the sensor and recapture.

Devices and inventory

Message	What to check
A device with that serial already exists	Duplicate serial.
The target operation does not support the device's business line	Enable the line on the target operation.
The selection is taken / That selection already exists	Selections are unique per planogram.
This device does not support a planogram	Return modules and virtual machines have no trays.
The device is not visible to your scope	Outside your hierarchy.

Reports and exports

Message	What to check
An export is already running	Wait for the previous one to finish.
Export not found / You cannot download this export	The file expired or belongs to another user.
Some transactions use different currencies	The total uses the predominant currency: filter by one account.
Invalid filter / Invalid pagination	Reload the screen and reapply filters.

Infrastructure

Message	What to do
Could not connect to the server	Check your network and retry.
Server error. Try later or contact support	Note the trace ID shown in the toast and pass it to support.
Too many requests. Try later	Wait a few seconds: the rate limit kicked in.

Actions only INSSA performs

These messages mean the action belongs to the internal console, not your panel:

• Only a global operator can manage clients.
• Only a global operator can manage controllers.
• Only a global operator can view server / lambda errors.